Please carefully read the below policy prior to returning your item to Naked Lane.
- Please note that Naked Lane do not refund for postage on returning items.
- We will refund the full cost of the item if it is returned in unused/undamaged condition, excluding any postage costs.
- Naked Lane will not be liable for any items lost during postage of returns.
- Any loss or damage to a returning item must be recovered from the chosen carrier/delivery company.
- If returning in the UK please send 2nd Class Royal Mail “Signed for” so proof of return can be confirmed.
- Refund will be issued once goods have been received.
- If returning from outside the UK, please email customer service on firstname.lastname@example.org for advice and confirmation before returning
- Any hygiene related product, such as straws etc are not covered by any returns policy, unless they are damaged.
- Any free gift received as part of your order, must also be returned in unused/undamaged should your return an item to us.
Please contact email@example.com for advice or enquires on returns and refunds
PO Box 277
Tyne and Wear