Please carefully read the below policy prior to returning your item to Naked Lane.

  1. Please note that Naked Lane do not refund for postage on returning items.
  2. We will refund the full cost of the item if it is returned in unused/undamaged condition, excluding any postage costs.
  3. Naked Lane will not be liable for any items lost during postage of returns.
  4. Any loss or damage to a returning item must be recovered from the chosen carrier/delivery company.
  5. If returning in the UK please send 2nd Class Royal Mail “Signed for” so proof of return can be confirmed.
  6. Refund will be issued once goods have been received.
  7. If returning from outside the UK, please email customer service on for advice and confirmation before returning
  8. Any hygiene related product, such as straws etc are not covered by any returns policy, unless they are damaged.
  9. Any free gift received as part of your order, must also be returned in unused/undamaged should your return an item to us.

Please contact for advice or enquires on returns and refunds

Return Address

Naked Lane
PO Box 277
Tyne and Wear
NE37 9DF